In the Digital Fitness Check we evaluate the maturity status of the driving forces of the digital transformation and the digital penetration level of the existing sales system. We make the needs and opportunities of digitisation transparent, but also the risks you run into with the digital train passing by your company. As a result, you will receive a digitisation roadmap with the necessary initiatives and priorities.
The CTP Assessment analyses the customer journey within your company. The customer touch points are assessed along two dimensions, the customer experience and the efficiency (cost). The change impact of a rapidly developing digital environment on customer touch points is evaluated. As a result, the CTP Assessment delivers the improvement potential for the next step in the transformation process.
In the Digital CTP Design, we develop the digital sales process and we design the digital customer interfaces. We focus on 3 key driving forces of digital transformation: WEB leads, process automation, and digital communication. The future CTP Design is to provide your customers an authentic experience on their seamless journey through your company.